Listen to me Edward's Story

Listen to me - Edward Stanton's experience as an NHS patient part of the 'Better Together' Scotland's Patient Experience Programme.

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Staff Comment by Wendy Russell on December 19, 2012 at 23:54
Brilliant. So powerful. Great that Edward was able to help make a negative situation very positive.
Comment by Linda Jane McLean on November 24, 2012 at 11:53

Very well done.

When communication is difficult, keep questions short and simple until each  has confidence in the ability of the other. That is when learning takes place, and relationships built.

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